Exchange Conditions in Tilburg Stores
In Tilburg, physical stores in the city center, such as those on Heuvelstraat or in Westermarkt shopping center, have their own rules for exchanging or returning purchases. As a Tilburg resident, you have no statutory right to exchange in-store purchases, but many local retailers offer this as a service under their exchange conditions. Know these rules to avoid surprises at shops in Tilburg.
What do exchange conditions mean for Tilburg stores?
The exchange conditions in Tilburg stores specify when a product can be exchanged or returned, for example, if the wrong size, color, or fit. Unlike online purchases with a 14-day right of withdrawal, exchanging in physical stores is a courtesy from the Tilburg retailer. Check the conditions on the receipt, store website, or at the checkout. For basic information, see the general guidelines for exchanges.
Common requirements in Tilburg:
- Time limit: Usually 14, 30, or 8 days after purchase.
- Product condition: Undamaged, unworn, and in original packaging.
- Proof of purchase: Receipt is essential.
- Exceptions: No exchanges for hygiene items (underwear), perishables, or personalized products.
Legal basis for exchange conditions
The foundation is in the Dutch Civil Code (DCC), Book 6 and 7. Relevant articles:
- DCC art. 6:247: Sales agreement is binding; no dissolution without reason.
- DCC art. 7:17: In case of defects, right to repair, replacement, or refund – mandatory for sellers.
- DCC art. 7:46c: Withdrawal only for distance sales, not in-store.
Tilburg stores may set conditions as long as they are legal, without unfair clauses (DCC 6:233). The ACM oversees misleading practices.
Consumer rights and retailer obligations in Tilburg
Your rights as a Tilburg resident:
- No fixed exchange right, except if promised.
- In case of defects: choose repair, replacement, discount, or dissolution (DCC 7:17).
- Clear information on conditions is mandatory.
Retailer obligations:
- Honor what was promised.
- Refuse only based on their own rules.
Unjust refusal in case of defect? Contact Juridisch Loket Tilburg, the Disputes Committee, or the District Court of Zeeland-West-Brabant in Breda.
Examples of exchange conditions in Tilburg
Example 1: Sweater at H&M Tilburg: 'Exchange within 30 days with receipt, unworn.' Wrong size? Fine.
Example 2: At Action Tilburg: 'No exchange for underwear/socks.' Rightfully refused.
Example 3 (defect): Shoes tear immediately. Store must take action (DCC 7:17); bring receipt and photo.
Comparison: store vs. webshop
| Aspect | Physical Store Tilburg | Webshop |
|---|---|---|
| Statutory right | No, voluntary | Yes, 14 days (DCC 6:230o) |
| Conditions | Own rules (14 days, receipt) | Standard 14 days |
| Return costs | Your own | Often store |
| Defects | Statutory (DCC 7:17) | Withdrawal + non-conformity |
Frequently asked questions about exchange conditions in Tilburg
Can a Tilburg store refuse an exchange?
Yes, if no defect. Must be based on published exchange conditions. Ask at checkout or check the website.
No receipt?
Often no exchange. Bank statement as alternative, not always successful.
Gift cards?
Usually excluded, except in case of defects.
Sale items?
'No exchange on sale' allowed if stated upfront.
Tips for Tilburg residents
Avoid hassle with exchange conditions in Tilburg:
- Check in advance: Website or ask at checkout.
- Photo of receipt: Always keep it.
- Exchange promptly: Within the period, preferably right away.
- Document defects: Photos + proof.
- Stay polite: More goodwill.
- Escalate: To Juridisch Loket Tilburg or Municipality of Tilburg for advice.