Notice Period for Telecom Subscription in Tilburg

The notice period for telecom subscription is the time between your cancellation and the end of your contract with a telecom provider. For residents of Tilburg, the standard period is one month, as stipulated in the Telecommunications Act. This provides clarity and protects against unexpected bills. In this article for Tilburg residents, we explain your rights, with tips from local organizations such as the Juridisch Loket Tilburg.

Legal Rules for Notice Periods

The notice period for telecom subscription is set out in the Telecommunications Act (Tw), Article 7.4. Since 1 December 2021, the maximum contract duration is 24 months and the notice period is a maximum of one month, for greater flexibility for consumers. The Civil Code (BW) supplements this with Article 6:82 BW (contract duration) and 6:92 BW (cancellation). The Authority for Consumers & Markets (ACM) oversees compliance. Unfair penalties are invalid under Article 6:248(2) BW. Tilburg residents can take disputes to the District Court of Zeeland-West-Brabant in Breda.

Overview of Notice Periods by Subscription Type

The period is generally one month, with minor variations by service. See the table below:

Subscription Type	Standard Notice Period	Minimum Duration	Notes for Tilburg
Mobile subscription	1 month	1 month (after promotion)	Monthly cancellable after one year; check with Juridisch Loket Tilburg.
Internet + TV (fixed)	1 month	24 months max.	On moving within Tilburg: prorated installation costs.
Bundle (mobile + fixed)	1 month	24 months max.	Cancel entire bundle; consult Gemeente Tilburg on address changes.
Prepaid	Immediate	-	No commitment, ideal for flexible Tilburg residents.

Providers such as KPN, VodafoneZiggo and T-Mobile follow these rules in their terms.

Your Rights and Obligations on Cancellation

Consumer Rights

Maximum one-month notice period.
Free cancellation via email, app or phone.
No penalties within minimum duration; otherwise only remaining costs.
Number portability.

Provider Obligations

Confirmation within 1 business day.
No misleading information on periods.
Refund of overpaid amounts.

Your Obligations

Submit cancellation with customer number, digitally or by post.
Pay outstanding bills.
Return modem to avoid charges.

Practical Examples for Tilburg

Example 1: Mobile Subscription
Your T-Mobile subscription runs until 15 October. You cancel via the app on 1 October. Ends on 1 November; arrange number portability with your new provider.

Example 2: Internet on Moving
You move from Hasselt to Westermarkt in Tilburg with a KPN contract after 12 months. Provider claims €200 penalty. Challenge it via the Telecom Disputes Committee or Juridisch Loket Tilburg; only actual costs count.

Example 3: Extension
After 24 months, your Vodafone contract rolls over. Monthly cancellable with one-month notice. Providers must warn about this (Article 6:82(3) BW).

Step-by-Step Cancellation

Check contract via app or customer service.
Cancel via official channels.
Request confirmation with end date.
Request number portability (6 weeks in advance).
Check invoice.

Model letters from ACM or ConsuWijzer are helpful. In Tilburg: free assistance at Juridisch Loket Tilburg.

Frequently Asked Questions

Can I cancel immediately?

No, except prepaid. Otherwise one month, unless provider fails.

Provider ignores cancellation?

Send registered letter, then contact ACM or Disputes Committee. On escalation: District Court of Zeeland-West-Brabant (Breda).

Penalty for early cancellation?

Only prorated; unreasonable penalties are void. Advice via Juridisch Loket Tilburg.

Bundle with other services?

Cancel telecom separately with one month notice; discounts may change.

Tips for Tilburg Residents

Keep proof: Cancellations and emails.
Compare: Use Independer or Pricewise.
Local advice: Juridisch Loket Tilburg (address: check website) or Gemeente Tilburg for moving checks.
Avoid surprises: Notify municipality of address change for bundle adjustments.